Frequently Asked Questions
Everything you need to know about shopping with MyPoorPurse.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
Are the luxury handbags authentic?
Yes, every item at MyPoorPurse undergoes a rigorous multi-point authentication process by our in-house experts before being listed on our site.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer price matching?
If you find an identical, in-stock item at a lower price from a verified competitor within 7 days of your purchase, we will happily refund the difference.